Thomas Robinson

August 2008 - Present

Application Support Manager

Bridgewater Associates

Responsible for technology operations of the Core Technology Team, spanning user help request, service continuity, and tactical development. The Core Technology team provides application infrastructure/enterprise middleware utilized across Bridgewater's technology teams and provides application technology directly to corporate support departments across the organization.

• Transformed a nascent support team of three into a professional technology operations team of eighteen.
• Implemented ITIL style service desk team responsible for incident and service request management.
• Built sustained engineering development team responsible for the continual improvement of technology services via feature implementation and defect management.
• Oversaw Summer Technology Internship Program, participated in campus recruiting initiatives.

August 2007 - August 2008

Technology Associate

Bridgewater Associates

Developed application infrastructure for the Core Technology Team. Maintained existing services through platform upgrades and developing enhancements.

Summer 2006

Technology Intern

Bridgewater Associates

Designed and implemented an aggregation and classification system for portfolio, client, and report information used by the Client Service department to organize and persist data about business processes.